The dude canceled on me the day before I was supposed to pick it up! Said he couldn't do it anymore. Maybe too early? Tried to reconfirm a week out, but got no response from the owner through the communication section in the app. Of course I wanted a BMW for the 50th anniversary Oktoberfest! Booked a 3 series convertible and confirmed it 5 months in advance. The price and the vehicle were right for us then. I dropped it off at the airport a week later, took a picture and texted her with the location. The owner left her Ford at the airport and gave me the code to enter. When I looked up the standard rental car rates, I thought I was seeing the prices for the whole week, but they were daily prices, i.e. The first attempt was for a vacation in Colorado in the summer. I've tried twice: once worked really well and the other failed miserably. If you need evidence I can send the emails the company send to me. He is still fighting and is probably going to fight in legal ground. When returned BOTH of them did the same thing they did to me. "No men, you are in a mess." Apparently when he was there he rented two carse with his family to different owners. PD: The same day I received the mail I talked to a friend who had been in LA (where I rented the Turo) 3 weeks before I did. I really recommend everyone not to use it. I canceled my account and I'm never gonna use it again. I'm from Argentina so I didn't want to enter on a legal are which I don't quite understand. Two days later they charged from my card 135d. He send me the same picture as before written on paint on top the date I took the car and on the post trip the date of return. Twice I asked for him to get the original documents of the pre and post trip pictures with the genuine date of the creation date of the picture. I asked for the Turo Assistant who was mediating the claim to ask for concrete evidence before asking for estimations and charging me with them. The pictures uploaded for the damage claim were from a bend little metal from under the car, and the pictures were not truthworthy. I actually have a wash and left it brand new clean, while it was given to me in poor coniditions. When I returned the car it was checked by me and the owner and was in perfect conditions. I returned the car and four days later they send me a complaint for damages and a claim for me to pay them. I've had the worst experience ever on Turo.
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